Terms and Conditions

1. About Xtralp

Xtralp is a technology marketplace that connects individuals and families ("Members") with independent Companions — both paid independent contractors and volunteers — for non-medical, everyday social support services. Xtralp does not employ, staff, place, or provide Companions. Xtralp is not a home care agency, companion care agency, staffing agency, nurse registry, or healthcare provider.

Xtralp provides software and technology infrastructure that enables Members to discover, book, and pay independent Companions directly. Independent Companions on the platform are not Xtralp employees or agents.

2. Eligibility

To use Xtralp, you must be at least 18 years of age, have the legal capacity to enter into binding contracts, provide accurate and complete information during registration, not have been previously suspended from the platform, and agree to comply with all applicable federal, Florida state, and local laws.

3. User Roles

3.1 Members

Members are individuals who use the platform to find and book everyday help and social support for themselves. Members are responsible for providing accurate information and maintaining respectful conduct with all Companions.

3.2 Companions — Paid Independent Contractors

Paid Companions are independent contractors who offer non-medical support services through the platform in exchange for compensation. Xtralp does not set, control, or guarantee Companion earnings. Paid Companions are NOT employees, agents, or representatives of Xtralp.

3.3 Companions — Volunteers

Volunteer Companions offer non-compensated social companionship and everyday help voluntarily. They are not employees or contractors of Xtralp and receive no wages or benefits. Volunteers are subject to the same background screening and code of conduct as Paid Companions.

3.4 Care Circle

Care Circle members are family members or authorized contacts designated by a Member to coordinate and monitor visits on their behalf. Care Circle members act within the scope of permissions granted by the primary Member account holder.

4. Services Available Through Xtralp

Xtralp facilitates bookings for non-medical lifestyle, social, and light assistance services only. All services are provided directly by independent Companions — not by Xtralp. Current service categories include: Social Support & Companionship, Reading Companion, Game & Activity Partner, Light Plant & Garden Help, Home Tidying & Upkeep, Meal Prep Together, and Holiday Decoration & Takedown.

Services NOT available include: medical care, nursing, clinical assessments, therapy, personal care assistance (bathing, grooming, dressing, toileting, or transferring), medication administration, transportation, financial advising, and legal assistance.

5. Important Limitations

5.1 Non-Medical Nature

All services available through Xtralp are strictly non-medical. No Companion is authorized to provide medical advice, administer medications, or act in any licensed healthcare capacity.

5.2 No Transportation

Xtralp does not facilitate, arrange, or authorize transportation of Members by any Companion. Walking together is limited to the immediate vicinity of the Member's residence.

5.3 Financial Safety

Companions are strictly prohibited from accepting gifts, cash, or any items of monetary value directly from Members outside the platform. All payments must be processed exclusively through Xtralp.

5.4 Vulnerable Adult Protections — Florida Law

Pursuant to Chapter 415, Florida Statutes, all Companions are subject to mandatory reporting obligations. Florida Abuse Hotline: 1-800-962-2873. Report to Xtralp at legal@xtralp.com.

6. Bookings and Cancellations

A booking is confirmed when the Companion accepts and both parties receive confirmation. Members may cancel subject to the cancellation policy shown at checkout. Cancellations with less than 24 hours' notice may be subject to a fee. Visit time is recorded via the Companion's "I've Arrived" and "Visit Complete" actions in the app.

7. Payments and Fees

All payments are processed securely through Stripe. Xtralp does not store payment card numbers. Xtralp charges a service commission on each completed paid booking. Volunteer Companions receive no compensation — direct payment from a Member to a Volunteer is prohibited.

8. Companion Verification

All Companions are subject to identity verification via government-issued photo ID, background check screening by an FCRA-compliant partner, profile review and approval, and ongoing compliance with Xtralp's Code of Conduct. While Xtralp takes reasonable steps to screen Companions, we do not guarantee that any Companion is appropriate for any specific user's needs.

9. User Conduct

All users agree not to provide false information, harass or abuse other users, circumvent the platform by arranging direct payments, accept or offer gifts outside the payment system, use the platform for any unlawful purpose, or engage in conduct that compromises the safety or dignity of a vulnerable adult.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: Xtralp is not liable for the acts or omissions of any Companion or Member. Xtralp's total liability for any claim shall not exceed the total fees paid by that user in the 3 months preceding the claim. Xtralp is not liable for any indirect, incidental, or consequential damages.

11. Indemnification

You agree to indemnify and hold harmless Xtralp and its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of the platform, violation of these Terms, or harm caused to a Member or vulnerable adult by your conduct.

12. Privacy

Xtralp's collection and use of personal information is governed by our Privacy Policy, incorporated into these Terms by reference.

13. Termination

Xtralp reserves the right to suspend or terminate any user account at any time for violation of these Terms, fraudulent activity, harmful conduct, failure to pass background screening, or repeated negative reviews.

14. Account Deletion

You may request account deletion at any time through app settings or by emailing support@xtralp.com with subject "Account Deletion Request." We will complete deletion within 30 days, except where retention is required by law.

15. Governing Law

These Terms are governed by the laws of the State of Florida. Disputes shall be resolved through binding arbitration under AAA Consumer Arbitration Rules in Hillsborough County, Florida. All disputes must be brought individually — not as part of any class action.

16. Contact